Customer Service

Course Overview

Master the art of creating customer delight through real-time support, CRM tools, and impactful soft skills. This course is crafted to help you build a strong foundation in customer interaction, support operations, and service management across industries like BPO, SaaS, and E-commerce. With a mix of hands-on projects and communication training, you’ll be ready to step into high-demand customer-facing roles.

Modules

Customer Experience Strategies: Learn the principles of delivering exceptional service that creates long-term loyalty and brand trust.
CRM Tools (Zendesk, Freshdesk): Get hands-on with industry-standard Customer Relationship Management (CRM) tools to manage queries and tickets efficiently.
Customer Success Management: Understand how to support customer journeys proactively, reduce churn, and ensure customer satisfaction in a scalable way.
Escalation Handling: Develop techniques to manage tough conversations, resolve issues quickly, and maintain positive relationships under pressure.

Outcomes

Tools Covered

Who Should Enroll?

Freshers looking to start a career in customer support or service
Professionals aiming to transition into a customer success or CRM-based role
Entrepreneurs and freelancers wanting to improve their client management skills
Anyone preparing for interviews in support-based roles

Career Opportunities

Upon completion, learners can apply for: